Connection problems are usually due to a low bandwidth/slow internet connection.

Collaborate Ultra can dynamically adjust your experience according to your connection speed, to try and retain functionality for as long as possible. Therefore, if your connection slows down it will stop showing you other people’s video feeds.

There are things you can do to improve your experience if you have a low bandwidth.

Low bandwidth issues

Before the session

As a participant:

  • Try and ensure you are using an up-to-date browser, Google Chrome and Mozilla’s Firefox are the best browsers to use as they support all functions.
  • If using Wi-Fi, try to be as close to the router as possible.
  • Close any streaming services, such as YouTube and Netflix.


As a moderator/presenter:

As well as the above:

  • Use ethernet (wired connection) if available over Wi-Fi.
  • Upload any documents before the session, i.e. PowerPoint and/or PDFs.


During the session if you have an issue

As a participant:

  • Turn off your webcam if you are using it.
  • Close any other programmes or browser tabs running.
  • If you share the same internet connection with others, ask if they can wait before doing any downloading or streaming.
  • Try using Firefox, rather than Chrome, as it uses less system memory.
  • If you cannot get your laptop/pc connected, try using a smartphone or tablet instead.


As a moderator/presenter:

If you have connection problems, or know that your attendees are having problems (you may see them dropping in and out of the session):

  • Ask attendees to stop sharing their webcams.
  • Use file sharing rather that application/screen sharing.
  • Record the session so any attendees who have connection problems can view the session later.