Support and Induction

 

blackboard

How do I get support in my Faculty?
Is there a Staff & Student Support site on Blackboard?
What about student induction?
How do I report a Blackboard problem?


How do I get support in my Faculty?

Contact your Faculty ELT Project Officer (ELT PO)

Heather Conboy : Faculty of Art, Design and Humanities – ELT PO
Richard Vallance : Faculty of Business and Law РELT PO
Rob Weale : Faculty of Health and Life Sciences – ELT PO
Ian Pettit : Faculty of Technology – ELT PO

Please note that for all academic/curriculum queries relating to Blackboard or Technology-Enhanced Learning you should contact your Faculty ELT PO

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Is there a Staff & Student Support site on Blackboard?

Yes, when students login to Blackboard 9 they should be able to view a ‘User Guide’ tab which is specific help for students. As a member of staff you should be able to view a ‘Staff Guide’ tab with specific help on Blackboard.

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What about student induction?

It is university policy that Module Teams are responsible for inducting their students on the use of Blackboard for teaching and learning in a module. It is desirable that, at the start of a module, a member of the academic staff teaching on the module appraises the students of:

  • the existence of a Blackboard site to support delivery of the module, and an outline of the facilities on it
  • the purpose of the Blackboard site and how it is linked to/will help to achieve the learning objectives of the module
  • a reminder (particularly to First Year [level 4] students) of how they login using their P number and password (initially their date of birth).

Such an induction need not take long and may involve, for example, showing students a screen shot of the homepage of the Blackboard module website and a brief description of the areas that the Module Team has created on it for students to use.

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How do I report a Blackboard problem?

If you think the Blackboard system is malfunctioning you should contact ITMS:

 

  • If it is an urgent issue that is impacting your immdeiate teaching needs or student learning – call ITMS on extension 6050
  • Otherwise you can report the issue via the ITMS self-service request portal: https://servicedesk.dmu.ac.uk/Sostenuto/SContacts

 

 

Note: for all academic/curriculum queries relating to Blackboard or Enhanced Learning through Technologies you should contact your Faculty ELT PO

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